10201 Valley Farms Blvd. Louisville, KY 40272
Care Provided: Assisted Living, Assisted Living Memory Care
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Elmcroft of Valley Farms is an assisted living, independent living, and Alzheimer’s and dementia facility that has features that include private and shared assisted living an memory care apartments, charming and home-like community settings, common areas for socializing, dining and entertaining, easy access for those with limited mobility, Best Friends memory care program, and Signature Programming: Vitality Club, Walking Tall, and Second Wind Dreams.
Residents are offered assistance with daily activities, but they are still treated as the accomplished individuals they are and given the freedom of choosing their own agendas and activities.
Let Patti help you determine if this community is right for you and your budget.
Amenities at Symphony Valley Farms
- Indoor and outdoor common areas
- Three meals per day provided
- Devotional Services On and off campus
- Activities on and off campus
- Beauty salon on campus
- Gym
- Wheelchair Accessible Showers
- Transportation at Cost
- Resident Parking Available
- Pets Accepted
Community Staffing
- Visiting Physical Therapist
- Doctor on Call
- Visiting Speech Therapist
- 24-Hour caregivers
- Visiting Occupational Therapist
- Visiting Podiatrist
- Visiting Nurse
Payment Options
- Medicare – No
- Medicaid – No
- Veterans Benefits – Yes
- Long Term Care Insurance – Yes
- Subsidy – No
Are you or a loved one looking for assisted living communities in the Louisville, KY area?
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Reviews of Symphony at Valley Farms
Think hard before sending a family member to Symphony. On its face, everything appears lovely. Beautiful building, spacious rooms, fitness area, nice grounds. But once you’re there, you’ll see it’s just a veneer. My mother and I discovered that.Don’t believe the photos Symphony posts on social media. Don’t believe what the executive director or sales people tell you. Get objective info. Talk to the state ombudsman for this facility. You’ll get a better picture of what’s really happening with residents. And unless something drastic has changed since we were there with my mom, I can tell you what’s happening is substandard care.Residents routinely complained of bad food—bad as in it tastes bad, looks bad and is occasionally moldy. The executive director will tell you it’s because the elderly have changed tastes. They do…but the stories they told matched my mother’s experience. No one wants to eat badly prepared food. Workers are nice, but many are poorly trained. Falls are common because staff are not trained. That’s likely due to the nursing director being an LPN instead of an RN. Covid protocols I saw after the prior nursing director left seemed lax, and residents routinely contracted Covid from each other or from new residents and staff who unknowingly came to the facility with Covid.My mother, who weighs about 135-150 pounds, was paying for Level 5 care. Level 5 care means she needed assistance with transfers. In addition, the contract we signed said Symphony did two-person transfers. That’s why we chose Symphony. We discovered it was a bait and switch. Symphony took my mother’s $2000 community fee, dealt with her needs for six months, then “discovered” they couldn’t do two-person transfers. And all of this happened right around the holidays. It ended up being the worst holiday season of my life. My poor mother was miserable because we had to move.They also still owe us monies we paid in January 2022. We and our long term care insurer have repeatedly attempted to get the monies refunded. I am now, after waiting a year, preparing to have the arbitration agreement invalidated for fraud so this matter can go before a court.I say all of this because it’s true—and because our experience with Symphony isn’t unique. Talk to the state ombudsman. We reported what happened and learned we weren’t the first.There are better places to take a loved one than Symphony. Places with better food, better staffing ratios, better trained staff, and nursing directors who are skilled RNs with hospital experience. Places that know how to do a one-person transfer with a resident my mother’s size and don’t tell you they need a hoist. Places that actually have staff trained to use a hoist if one were needed.Bottom line: Don’t be fooled by a pretty exterior and social media. Ask questions. Call the state ombudsman in Frankfort and ask to speak to the person assigned to Symphony. Ask for what residents have reported and how recently. Don’t put your loved one in Symphony unless you have solid proof the executive director and management have changed for the better.You’ll end up paying a premium price for inadequate care.read more
Debra Green
00:14 10 Dec 22
I loved it I went with my school to sing for them the nurse are super nice I loved it everyone was nice I hope Stuart academia can come back one day
Jayden Davis
00:09 25 Nov 22
Valley Farms has by far been my favorite place I have ever worked. It’s beautiful place. I feel Like the staff and residents are like family to me.
Karen Jeffries
12:35 22 Jun 22
Such a cozy and comfortable place with an eye on immaculate housekeeping, engaging and meaningful activities, and truly knowing the residents in their care. The leadership team is truly loyal and committed.
Melanie Perry
14:03 30 Mar 22
This is one of the best places I have ever worked. The staff is so great not just in the department I was in nursing evert department. Starting from receptionist to the kitchen. I love it . The residents are treated great. I could go on and on but not enough room but I telling truth I was amazed it is hard to find a place that every single thing you can.get right but okay you all did it A+ in my book. Thanks Kelley Allen CMT Galeread more
Kelley Allen
06:05 30 Mar 22
It was a very tough decision to move Mom out of her home. Symphony at Valley Farms is a beautiful, welcoming community. The first person we met there was Brandy. She is a sweet, caring and very compassionate person. She has been so helpful getting Mom established in her new home. Dana, Christine, Alysia, Larry and Faye have also been so understanding, helpful and compassionate. All of the employees that we have met are wonderful, caring individuals. I know we made the right decision for Mom. If you are looking for a welcoming, caring community for your loved one, I highly recommend Symphony at Valley Farms.read more
Mark Beck
12:44 25 Mar 22
My mom LOVES it here (she's a "younger" resident here)! I had to move her from the Chicago area, closer to me. Everything from our tour with Brandy to the care and kindness from everyone else has been exceptional. My mom constantly tells me how everyone is so nice here and she never wants to leave. They've done a great job taking care of my mom and are so friendly to me and my family when we go for visits. Moving my mom here was the best choice and I'm so grateful how much she loves living here.read more
Kelly Junod
20:46 09 Mar 22
We moved my mom to Symphony after she had a fall last summer. She initially went to a rehab facility, but when she was discharged, we knew she couldn’t return home. When we toured Symphony, we were impressed with the facility, but even more than that, we were impressed with the staff. Brandy and all of the staff at Symphony helped make this transition as easy as possible for Mom. They are all so friendly and compassionate. Mom feels very safe and very comfortable, and I have peace and comfort knowing that she is cared for around the clock.read more
Lisa Puccetti
21:32 03 Mar 22
Great place to work, live and be! Love the awesome feeling of home. Come join our family
Dana M
23:37 26 Feb 22
I’ve been working here for a couple years now and I love this community! It really feels like a family here and the residents are amazing! I couldn’t imagine a better workplace than here!
Alysia Blair
21:27 25 Feb 22
Awesome chef and Culinary team!! They truly care for each resident if it was one of their family member!!
Joshua Dunham
14:09 25 Feb 22
Symphony at Valley Farms is wonderful place to be. All the staff and residents are a joy to be around.
Jamie Neaderhiser
18:13 24 Feb 22
Beautiful community! The staff is very friendly and the compassion that they have for their residents shines through! I would recommend this commmunity to anyone looking for themselves or a loved one.
Nicole Burton
20:14 23 Feb 22
Beautiful Community and Very Caring Staff. I feel so welcome every time I visit.
Ray
17:52 16 Feb 22
When we began talking to Brandy Garcia about mom being a resident there, she was friendly and extremely helpful as we weighed options with mom's needs. Since that initial conversation we've stayed in touch and we've appreciated the interest in Mom's health. When Mom fell in July, going home was not an option, so after a hospital stay she is now a resident at Symphony at Valley Farms. The staff has been courteous and have taken really good care of Mom. She still hopes to go home some day, but in the meantime, we've found a great place for her to recover and be cared for.read more
Randy Beard
03:17 09 Sep 21
Symphony at Valley Farms is an amazing community filled with laughter and love!
Michell Holbert
03:04 21 Aug 21
Symphony at Valley farms is an amazing place to work, this community is a family!
Gabriel Travis
03:00 21 Aug 21
The food at this facility is disgusting. Our loved one has resorted to buying frozen dinners. Hard dry meats, hard potatoes, 4 tiny vegetables in vegetable soup. Inedible pork. Forget it if you need a prescription. Pharmerica does not deliver on a timely basis and sometimes doesn't even send the correct dosage. Staff leaves constantly, no continuity of care. Residents get attached and then that person leaves for more money. We often pay for services we don't get. Very disappointed in the overall situation at this facility.read more
Scott Ramser
15:09 25 May 21
Anyone looking for an apartment in the Valley Station area should check out the Symphony at Valley Farms. Convenient location; knowledgeable, friendly, and caring staff. Just a pleasant place to call home.
albert jordan
13:57 19 May 21
A family member is in this facility. There have been multiple problems from the beginning. Large staff turnover. Huge issues with getting prescription drugs on a timely basis from Pharmerica. Once waited for 3 days to get an antibiotic. Food left sitting in room. Call bells left unanswered. Services paid for not provided. A credit was offered for that issue. I question all the 5 star reviews as a talk with another family only confirmed these issues. No fresh fruit offered unless you're a fan of mandarin oranges. Try getting your loved one back in facility after being in a hospital. It is nothing but red tape and bureaucracy. For the price paid, things should be better.read more
Janice Lewis
21:40 26 Oct 20
This is an awesome company that treats people with love and makes you feel like part of a family. I love the way they treat the residents. Amazing place to work.
Patricia Harrison
16:38 09 Sep 20
My sister said it perfectly.We love each and every staff member that give our Mother so much love you care.My mother and our family have been so blessed to have the care and compassion shown by the staff at S@VF!!! Lisa Mullins And Dana Morris have worked so hard to make the isolation bearable for my mom and our family!!Cathy and Lisa at the front desk always make us feel like family when we come to visit. They go above and beyond helping us stay connected to mom. We haven’t been able to see them since all the isolation started but mom tells us how much the Care Givers and nurses have meant to her. Regina is forever checking on her. Jennifer calls me with updates that make me comfortable with mom’s medical issues!! Pat and Dee remain constant support. And if I ever have a concern, I know I can call Connie Shacklette!! She has been the backbone to this facility as long as mom has been there.Theresa is always ready to answer Mom's questions and care for her.There are soooo many people, some have left and many still there. I wish I could name them all. Wonderful facility.read more
Barry Morris
00:22 05 Sep 20
My mother has been a resident at Symphony since December of 2017. I cannot say enough about the wonderful “family” at Symphony. I know my Mom is safe and very well cared for. EVERYONE there is pleasant and caring, but some of the people who have truly touched my heart are Teresa, Lisa (activities), Lisa (front desk), Cathy, Regina, Teri, Dee and Rozz. I also recently had the pleasure to meet Cindy (new to the family as Director). She was so sweet and easy to talk to. I must, however, give an extra special shout out to Connie. She is truly one of the kindest people I have ever met. She is always bright and bubbly. She certainly helped ease my heart and soul while coming to grips with the reality of having to transition Mom into assisted living.read more
Crista King
22:33 04 Sep 20
Symphony at Valley Farms is a wonderful place to work. All the staff are very friendly, warm and welcoming. The residents are so sweet and are so happy to be visiting with their families. I have had the pleasure of meeting some incredible families too. I want to say thank you to the hardworking staff and the families that entrust us with caring for their loved one. #livefullylovefullyread more
Cindy Bratcher
22:06 03 Sep 20
I have been working here since October of 2014 , the most rewarding job I have ever had. I joined the team as a housekeeper just to get my foot in the door, proudly did my job till something else became available. November 2016 I was blessed to have become the Activities Director. So rewarding to be apart of what I feel is their journey home. Here at Symphony At Valley Farms we are one big family . Even our residents families all are so supportive and caring of us all. Just a big shout out to the whole team, who are awesome !!!!read more
Lisa Mullins
20:11 03 Sep 20
I am a resident at Symphony at Valley Farms, it is a great place to stay especially when you are unable to do many things for yourself, and you recently lost your husband and sold your home, I was really upset with things, but the staff here talked to me and really helped me to start down this part of my life. My aide was Regina, and she took and takes great care of me, she taught me how to do a lot of things for myself. Lisa Mullins the activity director keeps us busy and she comes to my room and talks to me, along with Dana the Memory Care Director so we won't be lonely. Patricia one of the nurses are on call all the time to check on your needs. Rusty and Scotty take care of all the mechanical needs, Lisa and Kathy at the front desk keep up with us and our incoming calls, Connie always has a good word for you, David keeps our food to our wishes, I have so many friends now I can not be lonely. They treat my family as if they were part of our family. I have so many people that are friends I could fill book, but the top person is Lisa Mullins and Regina Davidson my caregiver, these are the people that make my last days special on my way to God.read more
Lucille Morris
15:40 01 Sep 20
I have nothing but good things to say about this place and all the staff members I have been in contact with. I wasnt sure my mamaw was ready to go into a facility but all the staff had made it a very smooth transition for my mamaw. My mamaw is my world and one of the best things is that the staff stay in constant contact with me about how mamaw is doing and when I spend time with my mamaw she always talks about how nice everyone is there. The staff are always going out of their way to make sure that I am happy with my mamaws care and that she is happy and comfortable. I am very happy with the decision we made to put my mamaw at symohony at valley farms.read more
Amber Bowling
16:14 24 Aug 20
Valley Farms isn't just a place to live or a place to work or even a place to visit a loved one. Its so much more than a place. We are a family! I am honored to come here daily and spend time with some pretty amazing people. I am proud to call Symphony at Valley Farms my work home!read more
Dana Morris
14:29 22 Aug 20
I have worked at Symphony at Valley Farms since it opened and that will be 8 years in September. I am beyond blessed and honored to work with our Residents and our amazing staff here. We once had a Resident say “We are the Community of Love.”I truly believe that and live it, your family becomes our family here!!!read more
connie Shacklette
19:44 21 Aug 20
This is the best community I have worked for. The staff truly cares for their residents. Every decision is guided by what’s best for the resident. The team atmosphere is great.
Dave Tindal
13:09 21 Aug 20
They care deeply about their residents and seem to do anything they can for them. It is clean and has great amenities
Taylor Wood
19:35 15 May 19
Amanda Crenshaw
19:51 09 Apr 19
Visited a friends mom there nice clean place not what I thought very nice people friendly staff
A Sims life
10:55 22 Mar 19
My mom has been there for one month now and I sleep very easy at night knowing I chose Symphony at Valley Farms. The nurses and staff of 300 Hall are as polite and friendly as they could be and not just with me but to my mom as well. I would highly recommend Symphony at Valley Farms to anyone seeking memory care or assisted living for a loved one.read more
Mike Jackson
19:14 21 Jan 19
Best assisted living home I could ever imagine for my Memaw. The staff members are wonderful. The facility is wonderful. Everything is wonderful! I’m so happy we chose this place for her.
Marisha Landis
20:09 11 Jan 19
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